Frequently asked questions
Plain answers about making episodes, read-along and sight words, credits, privacy and your account. Need help with something specific? Visit Support.
Getting started
What is HootPODS?
Is HootPODS free?
What age is HootPODS for?
I already have a HootPODS account. Do I need a new one?
Making episodes
What can I make an episode about?
What kinds of episodes can I make?
How long are HootPODS episodes?
How long does it take to make an episode?
Can I shape the story?
What are premium voices?
Which languages can episodes be in?
Do I have to add my child's details?
After the episode
What is the For the grown-ups card?
How do coloring pages work?
Can I share an episode?
Read-along and sight words
How does read-along work?
How do sight words work in HootPODS?
Which sight word lists are included?
Can I use my child's school word list?
Why doesn't my episode highlight sight words?
Credits and plans
How much does HootPODS cost?
What are credits?
How do I cancel my subscription?
HootPODS plans are billed by Apple, so you cancel them in your Apple Account's subscription settings, the same way as any App Store subscription. You can't cancel from inside HootPODS. Deleting the app or your HootPODS account doesn't cancel it either, and we can't cancel it for you.
On your iPhone or iPad:
- Open the Settings app.
- Tap your name at the top.
- Tap Subscriptions.
- Tap HootPODS.
- Tap Cancel Subscription, then confirm. You may need to scroll down to see the button.
On a Mac: open the App Store, click your name at the bottom of the sidebar, then click your name again on the page that opens. Click Subscriptions, click HootPODS, then click Cancel Subscription.
Online: go to the subscriptions page of your Apple Account, sign in, choose HootPODS and cancel.
After you cancel, your plan stays active until the end of the period you've already paid for, then it doesn't renew. If there's no Cancel Subscription button, or you see an expiration date in red, it's already cancelled.
Don't see HootPODS in the list? It was probably bought with a different Apple Account. Search your email for "receipt from Apple", check which Apple Account is on the HootPODS receipt, and sign in with that account to cancel. If a family member's Apple Account is on the receipt, they need to cancel it. Apple's guide to cancelling a subscription has more help.
Can I get a refund?
Privacy and safety
Is HootPODS safe for my family?
Who writes the episodes?
What does HootPODS share with AI services?
What happens to my photos and location?
Are there ads in HootPODS?
What is the parent check?
Account and devices
Does HootPODS work on iPad or Android?
Does HootPODS work offline?
Can I listen with the screen locked?
How do I delete my account?
HootPODS Originals and HootRated
What are HootPODS Originals?
What is HootRated?
Make your first episode tonight.
Free to download, with 200 free credits to start. iPhone, iOS 18.6 or later.